Casino Cruise Review
About Casino Cruise
The traditional casino cruise has deep roots throughout Europe and even the United States, so perhaps it was only a matter of time until a major player in online gambling decided to open a new casino that was dedicated to the theme of gambling on the water. That’s exactly what Casino Cruise offers, with a massive selection of slots and table games that could never hope to fit on the typical casino cruise boat. Founded in 2014, Casino Cruise is one of the newest online casino efforts in Europe. With that said, this certainly doesn’t look the part of an up-and-coming casino. Indeed, this is a casino that has already hit its stride.
That’s potentially due to the Casino Cruise’s owner. Unlike many other casinos, which are operated as independent, corporate entitles, Casino Cruise is owned by OddsMatrix Enterprises Ltd. For those not in the know, OddsMatrix itself is a manufacturer of casino equipment and odds-calculating computer programs. The company, in fact, is not even new to online gaming. OddsMatrix currently owns a handful of casinos that are licensed in Europe and accept customers from all around the world. This expertise might be why Casino Cruise, despite being relatively new, offers a very smooth and enjoyable customer experience from start to finish.
Like all fully licensed casinos, Casino Cruise is held to certain ethical and security standards in order to safeguard its customers. To that end, the casino is fully encrypted and offers customers quite a few ways to securely fund their account and engage with customer service representatives. The casino’s focus on security has earned it rave reviews from both customers and industry insiders, which allowed the casino to be nominated for several industry awards during its first and second years in operation.
When You Visit Casino Cruise
The Casino Cruise website is fully themed around the idea of gambling on the high seas, which has long been a popular practice in Europe and Asia. The website is therefore light and open, with large type and excellent navigation that makes it easy to play various games. An onsite search feature also allows customers to search for their favorite slot or table game variation, and then immediately begin playing that game without further delay.
Bonuses and Promotions at Casino Cruise
Currently, customers can opt for both a deposit-based or no deposit bonus scheme at Casino Cruise. Customers who wish to deposit money into their account during registration will have their funds matched at a rate of 150 percent, up to £200. A 30x wagering requirement does apply to all matched funds. This is a great way to make some “free” money and increase the likelihood of hitting a big jackpot. For customers who prefer something like free spins or free bets, a no deposit bonus may be a better choice. A
Customers who want to play without depositing money right away will be given 55 free spins that they can use on any slot games they prefer. These free bets are not subject to a 30x wagering requirement, which makes them particularly valuable in the world of online gambling.
Casino Cruise on Mobile
Mobile gambling continues to take off around the world, with even one U.S. state legalizing the practice. Casino Cruise is prepared to take advantage of this influx of customers from throughout Europe. Recently, the casino retooled its website to be mobile-responsive. This means that the casino can scale down visual elements to fit a smartphone or tablet browser on the fly. In addition to its mobile-responsive website design, the company has also committed to HTML5 programming. Via HTML5, games can be made fully compatible with mobile devices even without using a mobile app. Currently, 200 slots and many table games are compatible with mobile devices because of this HTML5 transition.
Unfortunately, the casino does not offer standalone mobile apps for Android, iOS, and Windows Phone devices. This is an area where the casino really does suffer in comparison to its competition, many of whom offer apps as well as mobile websites. Customers who are primarily interested in mobile gambling should keep an eye on this space, however, since Casino Cruise has been rapidly developing its mobile gaming capabilities.
Games at Casino Cruise
Casino Cruise has continually expanded the availability of slots games for its online customers, largely by entering into an increasing number of partnerships with major slot developers. To date, the company has partnered with NetEntertainment, Microgaming, NYX Interactive, Play’n Go, and Evolution Gaming. This large list of partnerships is due largely to the casino’s parent company, OddsMatrix Limited, which works alongside slot vendors at casinos around the world. More than 600 slot games are currently available to Casino Cruise customers, including major titles like Jurassic Park and Cleopatra.
Casino Cruise also has a large number of table games, though their selection of live dealer games is fewer than many competing casinos online. The lineup of table games includes all of the popular card games at offline casinos, in addition to online-only games like Cyber Stud Poker. Customers can also play lottery games, keno, and roulette, with the option to choose between French and European roulette style.
Deposits and Withdrawals at Casino Cruise
One of the most impressive things about signing up for an account at Casino Cruise is that the company really goes out of its way to be flexible with deposits and withdrawals. Unlike some casinos, which only offer a handful of methods, Casino Cruise offers nearly a dozen. Whether it’s a bank transfer, Visa, MasterCard, or online payment processor, customers will be able to quickly fund their accounts or withdraw their winnings into a separate account. Alongside typical bank methods, Casino Cruise currently supports the following online payment processors for withdrawals and deposits:
A minimum transaction amount of £20 applies to deposits and withdrawals. Any transaction less than this amount will not be accepted. Furthermore, customers who take advantage of a matching bonus upon registration will be subject to a 30x wagering requirement before they are permitted to withdraw any winnings from slots, table games, or other bets.
Getting Help at Casino Cruise
While most casinos focus on their live chat as being the center of their customer service operation, Casino Cruise is a bit different. The company still focuses heavily on live customer support via a hotline, with numbers based in Europe as well as the United Kingdom. The company’s phone support operation is always available, day and night, since it operates on a 24-hour basis. English is the primary language of this customer support operation, but other languages are available as well.
Customers will find live chat able to solve many of their problems without a phone call. The live chat service does not operate on a 24-hour basis, however, which is why phone support is the company’s primarily avenue of contact. Roughly 12 hours a day, live chat representatives will be available to help customers with billing questions, bonus redemption, and other key aspects of engaging with online betting.