Gala Casino Review
About Gala Casino
It doesn’t take a lifetime for an online casino to build a positive reputation in the iGaming industry. If the products are right and customers are well taken care of, any online casino brand will be given the opportunity to rise in prominence. Such has been the case for Gala Casino. Even without its loose affiliation with the Coral Group, the Gala Group has done very little wrong and find themselves at the pinnacle of trust from players and within the industry.
Gala Casino was first introduced to the gaming world in 2012. The website is owned and operated by Gala Interactive (Gibraltar) Limited, licensed by the Government of Gibraltar. The company operates under the regulations and licensing provided by the Gibraltar Gambling Commissioner. While the Coral Group maintains a license with the U.K. Gambling Commissioner, it’s noteworthy that Gala Interactive does as well, allowing them to legally provide Internet gambling services to the citizens of the U.K..
When you visit Gala Casino
When a player gets ready to enter an online casino owned by a top notch organization, it’s natural that expectations would be high. With that said, Gala Casino is a bit of a visual disappointment. Since the website lacks a viable theme or mascot, it seems to lack direction as far as clearly indicating its target audience. The result is a bland and generic looking online casino. That’s not to say the site isn’t well organized and functional because it is those things. There just doesn’t seem to be anything for the player to create enthusiasm.
The layout and feel are driven by the fact that everything presented on the website is done in squares or blocks that makes everything feel too sterile or serious, and most players want to have fun. The top section of the website is appropriately dedicated to promo advertising in rotation. The middle of the home landing page focuses on providing big blocks of game advertising for each gaming category. The amount of this advertising borders on too much. The bottom of the page addresses the requisite legalities and disclaimers for the website.
The website is powered by Playtech’s highly popular software platform. Playtech doesn’t have the most extensive gaming portfolio in the industry, but they have proven to be real innovators with game-play features. Access to the website is easily derived through a standard web browser with an instant play or flash version of the software. This eliminates the need to download software. For those who prefer a downloaded version, one is available. Gala Casino also has a mobile version, which will be described in greater detail below. Site security in maintained through the use of Secure Socket Layer digital encryption technology at the same level used by the banking industry. The site’s random casino gaming results are provided by an embedded random number generator that has been tested and certified as fair by the independent testing authority GLI.
Gala Casino – Bonus & Free Spins
First, there is no indication of a no deposit bonus on the website. When players get ready to make their first deposit, they have the option of choosing one of three bonus options that are directed at specific games. Players can get a 100% match of up to £400 to play slots, a 50% match of up to £200 for Roulette, or a similar match of up to £200 to be used to play Blackjack. The really good news is that each of these options brings with it a player-friendly wagering requirement of 30X the bonus amount, which is well below the industry standard. ption
After the welcome bonus, Gala Casino shows a great desire to keep its customers happy by offering an extensive menu of bonus promotions. Most of these promotions target additional deposit bonuses, free spins, free bets, cash rebates, exclusive drawings and comp points. A four-tiered VIP program gives loyal patrons the opportunity to receive personalized service, plus access to more free spins, free bets and exclusive benefits. With all of this in the overall promo package, a no deposit bonus in not necessary.
Gala Casino in the Mobile
Here’s more information about Gala Casino’s mobile app. The app is available for free for Apple device enthusiasts. The download process is made convenient by offering a direct link to the iTunes store right from the home landing page. The quality of the app is unquestionable, giving players the same gaming experience they would get with a PC. For users who have devices that are compatible with all the other operating systems, the mobile website has been optimized to allow for access straight from a device’s web browser.
Games at Gala Casino
The final feather in the cap for any online casino comes from its games library. Players at Gala Casino are fortunate to have access to over 200 games being provided by one of the industry’s top software developers, Playtech. As mentioned above, they don’t offer the largest portfolio of casino games, but there is much quality and innovation in what’s offered. The games cover the standard gaming categories such as video slots, classic slots, arcade style games, scratch cards for instant wins, live dealer games and a decent selection of table and table poker games.
A discussion about Playtech’s video slots would be remiss if it didn’t start with the company’s branded Marvel Comics slots. Through an exclusive contract, Playtech has developed over a dozen video slots with great bonus features around Marvel Comic Book superheroes. The list of games includes X-Men, Iron Man I, II, III, Hulk, Captain America, Blade and Ghost Rider, among many others. To add a little spice, all of the Marvel games have been tied together in a collective progressive jackpot game called Marvel Mystery.
Of course, Playtech has been responsible for the development of other popular titles, including Top Cat, The Chase Slot, Wheel of Fortune, Michael Jackson – King of Pop, Casper’s Mystery Mirror, Psycho, Elvis the King and Ghostbusters.
Deposits and Withdrawals at Gala Casino
Good news for prospective customers. Gala Casino provides access to a number of the industry’s most popular banking options, many of which can be used for both deposits and withdrawals. The list includes player favorites like PayPal, clickandbuy, paysafecard, bank transfer, Neteller, Skrill, Visa and Mastercard. Withdrawal may be subject to a temporary hold, and some customers may be asked to present some form of identity proof documentation.
Getting Help at Gala Casino
One of the reasons Gala has such a strong reputation is because of its customer service department. If customers can’t get the answers they need from the website’s FAQ support section, customer service representatives are on call 24/7/365 via phone or email. Unfortunately, there is no live chat option at this time.
Conclusion: An unattractive website is a minor detail for an online casino that provides a quality online gaming experience. It is for that reason that Gala Casino warrants all due consideration. The menu of bonus promotions is very appealing and it’s hard to go wrong with the Playtech software platform, games and all. Gala Casino belongs on everyone’s list of places to play casino games.