Grosvenor Casino Review
About Grosvenor Casinos
It says a lot about a gaming operation when they exist as part of an elite family such as the Rank Group. For decades now, Rank has been providing land-based and online gaming options for loyal patrons throughout many parts of the U.K. It’s the ownership by the Rank Group that gives the Grosvenor Casinos immediate legitimacy. In that regard, Grosvenor has been a quality online casino operation since the very beginning of its existence.
Grosvenor Casinos was first introduced to the world of online gambling in 2007. In a group that includes some of the biggest names in the industry, Grosvenor holds itself to be the “UK’s biggest casino brand.” That might be a bold claim in an industry that includes names like William Hill, Ladbrokes and Paddy Power, but the claim has a basis in reality. The company’s land-based and online operations are regulated and licensed by the U.K. Gambling Commission in order to provide adult gaming service in the U.K. For the benefit of international players, the company also operates under the regulation and license provided by the Alderney Gambling Control Commission.
When you visit Grosvenor Casinos
It’s always a pleasure to hit the home landing page of an online casino that has a firm grip on what they are trying to do and what demographic they want to target. With its rich, deep green/blue/black color scheme, Grosvenor Casino gives off a sense of elegance and sophistication. That’s an indication that the website is targeting upscale clients, while more than happy to serve the masses with the same excellence.
The website follows a classic layout. The promo advertising section is located in the top section with the game advertising in the middle and the company and websites legal disclosures at the bottom. In all three sections, the right amount of information is included, which makes it much easier for customers to find what they are looking for and get to where they want to be.
It’s a curious thing than an elite online gambling destination would choose to use the International Game Technology (IGT) software platform as opposed to a software platform provided by one of the industry’s giants. IGT has a fine product, but its games portfolio is much smaller than that of the larger companies. In the last couple of years, Grosvenor Casinos has successfully integrated a few games from other providers, including Electracade, Crytoplogic, Net Entertainment, Quickfire (Microgaming) and Novomatic, but it hasn’t been enough to rattle the industry. The website is available to customers through the use of a standard web browser in instant play or flash mode with no need to download extra software. Players can also gain access to the games with a dedicated mobile app.
The latest in bank level SSL digital encryption and firewall technology is used to keep the website and its banking module safe from outside intruders and manipulation. A random number generator is used to make sure that every turn of a card, roll of a die or spin of a reel provides a random outcome. In order to stay in compliance with jurisdictional guidelines, this random number generator and the overall software platform are required to go through an auditing process for certification. Grosvenor has chosen to limit disclosure on its certificate.
Bonus & Promotions at Grosvenor Casinos
The bonus party at Grosvenor Casinos starts with a free £20 no deposit bonus. Unfortunately, only customers who have visited one of Rank’s land-based casinos is eligible to receive this bonus. If a customer is new to the website and never visited one of the land-based casinos, they get, well, nothing based on what’s advertised on the website. From a competitive standpoint, that’s a rather interesting twist.
After looking at the remaining promotions on the list, it becomes clear Grosvenor Casinos is not big on providing its customers with a bunch of extras to keep them in action. They do have a Live Dealer promotion, which provides some interesting bonus opportunities during certain time periods. They also advertise a couple of promos that award players double “Play points” during certain time. They even have a Black Card VIP Club for high rollers. What they don’t offer are free bets, free spins or reload bonuses. Without free bet and free spins, the no deposit bonus for land-based patrons stands as the only viable freebie for the everyday player.
Grosvenor Casinos in the Mobile
While a bonus program is essentially non-existent, Grosvenor Casinos does have a dedicated mobile casino app for iPhone and iPad users. The app is available for free directly from the iTunes Store or through a link provided in the information section at the bottom of each landing page. Unfortunately, no information is provided for Android users. From all appearances, the app looks well organized and very stylish.
In most cases, users who want to play using devices that are compatible with any of the other operating systems should be able to do so using the website’s URL address and a standard web browser.
Games at Grosvenor Casinos
As indicated above, a majority of the website’s games come from the IGT library. After adding in 50+ games from other software providers, the total number of games comes to somewhere around 200. The games cover popular online gaming categories such as classic slots, scratch card, table games and 3D video slots. Many of the games come in a wide range of game themes with free bets (spins) and interactive bonus rounds that add to the slot playing experience.
Here’s a short list of the available games that rank as some of best in the industry: The 100,000 Pyramid, Book of Ra Deluxe, Bridesmaids, Da Vinci’s Diamonds, Deal or No Deal, Ghostbusters, Guns N’ Roses, Jack and the Beanstalk, KISS, Mega Moolah, Motorhead and Bejeweled 2.
If players prefer playing in a live casino environment, they might enjoy having access to a series of live dealer games being streamed from a remote site. The list of available live dealer games includes Blackjack, Roulette, Baccarat, 3 Card Poker, Caribbean Stud Poker or Hold’Em.
Deposits and Withdrawals at Grosvenor Casinos
The list of accepted banking options is short, but it does include the ones that most customers seem to prefer. On this list are VISA, paysafecard, MasterCard, PayPal, Neteller, Maestro, Skrill and bank transfer. Most of these options can also be used to make withdrawals. Prior to the processing of a withdraw, customer service may require the player to fax in documents as proof of identification.
Getting Help at Grosvenor Casinos
Several inquiries were issued through customer service, and it’s nice to report that the answers came back promptly and sufficiently answered the questions submitted. If the answers are not available through the site’s FAQ section, players can contact a customer service representative via phone, live chat or email.
Conclusion: There no reason to believe Grosvenor Casinos isn’t a reliable and perhaps elite online casino. However, its troubling they put little emphasis on bonuses and don’t advertise a mobile app for Android users. It would seem that the site is very focused on high rollers and don’t care to give much to its lower level players.