LadyLucks operates out of the United Kingdom as part of the company IGT UK Interactive Limited and IGT Plc. Both of these businesses are regulated and licensed by the United Kingdom Gambling Commission.
LadyLucks is also GamCare certified which means they use best industry practices. LadyLucks currently has over 1.5 million customers. A person can not find any information about the history of LadyLucks on the website.
LadyLucks’ theme is red, white, and blue. Each page has a link to register which is green and white. At the top of the home page is four links. The first button link is for slots, and the next two are for Blackjack and Roulette. The last button is a link to the promotions that LadyLucks is currently offering.
The terms and conditions are also available at the bottom of the home page, also. The bottom also lists all accept forms of payment for deposits. The look and feel of the website are welcoming.
Some items were hard to find because the website only has the four links at the top. At the bottom, a customer can find other links, but it would be easier to have all the information in one place.
Bonus and Promotions
LadyLucks offers some fantastic bonuses and promotions. Each bonus has its requirements and limits.
The company offers a Welcome Bonus of 100% up to £500 and an extra £20 bonus for the first deposit. If a customer makes a second deposit, LadyLucks gives 50% on up to £250 and the third time a customer makes a deposit, he or she can receive 25% up to £125.
These bonuses have a 50X wagering requirement. The welcome bonus can be wagered on any game except the jackpot games. The wagering requirement for the initial deposit has to be met within 30 days of receiving the gift.
On Mondays and Fridays this month, LadyLucks offers a 100% deposit match, but these offers are by an email invitation only.
LadyLucks also gives £20 to anyone who refers a friend to the site. If the friend deposits money, the customer will receive a deposit. A client can refer as many friends as he or she wants because there is no limit.
The company also offers promotional sweepstakes every few months/weeks. This month’s sweepstakes is for two tickets to the Grand National race. The customer makes a deposit of £10 or more during the period, and for every £10 spent on slot games, the customer earns 20 points. If the customer bets £10 on the new Champions Raceway game, the customer will receive 100 points.
The winner is the person who has the most points at the end of the promotion. The grand prize is a trip to Aintree. The second place winner will receive £500 cash prize, and the third place winner will receive £300 cash prize. £50 cash prizes for the customers who have the following positions on the leaderboard: 8, 28, 48, and 68.
LadyLucks gives daily bonuses for just signing in each day. The prizes are randomly selected and include such items as free spins and bonuses, deposit matches, cash-back offers, and even a cash award of up to £500. This bonus is called the Daily Bonus Bonanza and runs every day from midnight to midnight.
A customer can become part of LadyLucks’ VIP program to earn even more bonuses. Some of the benefits include:
• Access to hospitality events-These events are trips with a VIP manager that include socializing and having fun.
• VIP only promotions-Each month LadyLucks offers a VIP promotion on top of the site promotion. These promotions also include Double Deposit Monday, Thank Goodness It’s Friday, CashBack Wednesday, and Sunday CashMatch.
• Loyalty rewards-The company also offers rewards based on tiers. The client plays more, and he or she will earn more rewards.
• 24/7 contact for personal account management is also available to VIP members.
LadyLucks became the United Kingdom’s dedicated mobile casino in 2011. All of the games are available to play on iPhones, iPads, iPods, and Android devices. Most of the games can be found on other smartphones and tablets, also.
LadyLucks does not seem to offer games where a client would play against other customers. It seems that the only games offered on the site are played against the dealer and not others.
The site does, however, have a list of live winners for some of the games. For example, Play for Free has a winner for £6,000 at the time this was written. The site also lists the current big winners of Golden Jungle, Blackjack Tournament, and others.
LadyLucks offers four different types of games. These games include slots, Blackjack, Roulette, and MegaJackpots.
Since February 2015, MegaJackpots have been offered on the site. These games have jackpots that never go below £500,000. A customer has the choice of four MegaJackpots games. All four can right-hand on a mobile device or tablet.
The MegaJackpots offered by LadyLucks are MegaJackpots Wolf Run, MegaJackpots Isle O’Plenty, MegaJackpots Siberian Storm, and MegaJackpots Cleopatra.
Roulette is also provided by LadyLucks. Roulette began in the early 17th century coming from the French word meaning little wheel. Roulette allows a client to place inside and outside bets. It also has color, number, or even/odd bets. LadyLucks offers both European and American Roulette.
The most popular casino game, Blackjack, is also available on the site. Blackjack is a card game where the object is to be as close to 21 without going over. LadyLucks offers two ways to play Blackjack.
The first way is with higher stakes and a large layout making everything work comfortable. This way is available online on a PC or through a web browser on a mobile device. The second way is through the Mobile Blackjack HD. This mobile experience is clear and realistic.
Slots are the last type of games offered on the website. One of the most popular slots on LadyLucks is called Cleopatra Plus. This slot has an Egyptian theme with a variety of different colors. The slots offered on the mobile site require an understanding of pay lines and pay tables.
Wild symbols and Scatter symbols are available on all LadyLucks slot games. Volatility is important to remember when playing slots. Volatility is divided into three categories: low, medium, and high.
High volatility means the game does not pay out as often, but the payouts are higher the lower volatility games. Lower volatility games pay out more often, but these payouts are lower than the high volatility games. LadyLucks offers a variety of all three types.
Some other popular slots accessible through LadyLucks are Champion Raceway, Gypsy Moon, Star Lanterns MegaJackpots, 1421 The Voyages of Zheng He, Dragons Temple, Medieval Money, and Wheel of Fortune.
Deposits and Withdrawals
LadyLucks does not charge customers to join, and they offer a variety of ways to make real money deposits. Many of the funding options do have minimum and maximum limits. Visa Credit, Visa Debit, Visa Electron, Paysafecard, MasterCard, and Maestro cards have minimum requirements of £10, maximum limits of £1,000 for a single transaction, and a limit of £10,000 each day.
BT bill has a minimum of £10 and a maximum of £30 in a single deposit. Boku’s minimum is £10 also but has a £30 limit for each day. PayPal has a minimum of £10, a maximum of £5,500 for a single transaction, and a £10,000 daily limit. All of the above methods of deposit are free and are instantly deposited into a customer’s account.
For withdrawals, LadyLucks has minimum and maximum amount limits, also. The minimum amount for any withdrawal is £10, and the maximum amount is £20,000. All withdrawals are not charged a fee.
If a customer is withdrawing to a Visa Credit, Visa Debit, Visa Electron, or PayPal, the amount is typically deposited within two to three days. If a client initial deposit was made by MasterCard, Maestro, BT bill, Paysafecard, or Boku, LadyLucks would issue a cheque within three to five days for any withdrawals.
LadyLucks offers a variety of customer service. On every page on the website in the right hand corner, a blue smiling button can be used to instantly contact customer service. The response time is typically just a few minutes after the question has been sent.
It is also possible to contact LadyLucks by email. Email is where complaints can be filed without having to receive a response. A phone number is also listed for immediate technical support and other questions. Finally, LadyLucks provides an address located in London to send correspondence.